Support

Many of our clients structure different payment terms depending on the overall value of their projects. In many cases, a small proportion of the overall value of the project remains until the client has confirmed successful installation of the machinery or possible Turnkey line is installed and running accordingly.

Our job is to work very closely with our clients to ensure full order finalization and to deliver the necessary support, translation and assistance with certification to ensure all orders are finalized, run smoothly and final payment is received.

With the local support network of our parent company MIA Group export demand has a strong infrastructure of local offices.

All of the inquiry follow-up and local support comes from an experienced team of qualified staff with industry specific knowledge.

We ensure that the local support we deliver provides our clients with opportunities to build business in their chosen export countries, but also to support local partners in building the best possible relationships with our manufacturers.

In many cases we are providing our clients with technically minded local partners, with expertise, proven relationships with the industry sector and more vitally the ability to assist with technology demonstration, installation and after service support.

We are an economic and effective alternative to Exhibitions. Many of our clients attend trade shows and exhibitions. At the end of the trade show they may have generated some interest in their Technology but they now have to do the hard work of following up those enquiries, qualifying those enquiries and chasing the prospective companies that they have heard from during the exhibition.

We believe that there should be more support . We believe that our job is to develop a qualified enquiry from an organization that has a definite commercial interest in our client. We then assign a head of research to our clients to deliver support going forward.

We believe we should provide 12 month ongoing support, in terms of qualification, credit checking, translation, following up the enquiry in order to deliver as much on the ground support as possible to help our client progress with the initial enquiry we have developed.